Personal Debit & Credit Cards
City’s Debit MasterCard®
City offers two different types of debit MasterCards – an EMV chip card and a tap-to-pay card. No matter which card you have, you have access to the same great benefits:
- No transaction requirements and no point-of-sale (POS) fees*
- 24-hour access to your account
- No annual fee
- When used as an ATM card, it allows you 24-hour access to your account(s) to make cash withdrawals, transfer funds between City accounts, and check your account balances. When used as a debit card, you can make purchases anywhere you see the MasterCard symbol or through the mail, over the phone or online. You can use your debit card anywhere that accepts MasterCard.
*Best Free Checking customers are charged a $0.50 POS fee.
Manage Your Lost or Stolen Debit Card
Suspend Your Card
You can control when your debit card is available for use with City’s mobile banking app. If you have misplaced your card and need time to find it or just want to turn off your card during periods of non-use, simply sign in to the mobile app and select the three-bar icon on the top left to open the menu. Then, select “Preferences” and “Manage Cards.” You can choose the card you want to suspend and select “Suspend Card.” Confirm this action by selecting “Suspend.” When you are ready to reactivate your card for use, return to the “Manage Cards” screen, select the card, and choose “Activate Card,” followed by “Activate.” This will turn your card back on and allow for immediate use.
Lost or Stolen Debit Cards
If your card is lost or stolen, it is important to contact City immediately. You can report your card lost or stolen by using City’s mobile app, contacting your local branch or by calling 1-833-933-1681. To use the mobile app to report your card as lost or stolen, sign in and choose the three-bar icon on the top left to open the menu. Then select “Preferences” and “Manage Cards.” Select the card you’d like to report, choose “Report Lost or Stolen” and confirm by selecting “Report.” Please note that once a card has been reported as lost or stolen, you cannot re-activate it using the mobile app. Please contact your local branch or call 888-816-8064 to request a new debit card. City National Bank is enrolled in a risk-based 3D Secure solution that provides an extra layer of security for your eCommerce transactions. This solution supports MasterCard SecureCode.
City Puts You in Control
Credit Cards
Choosing the right credit card is easier than ever. Whether you want to pay down balances faster, maximize cash back, earn rewards or begin building your credit history, we have the ideal card for you.
No matter which card you choose, you’ll enjoy important features like:
- Convenient and Flexible Purchasing Power. Accepted at millions of locations worldwide
- Mobile purchasing capability for added convenience
- Zero Fraud Liability*. You won’t be liable for fraudulent purchases when your card is lost or stolen
- Cardmember Services available 24 hours a day/365 days per year
- Plus, much more!
*Elan Financial Services provides zero fraud liability for unauthorized transactions. Cardholder must notify Elan Financial Services promptly of any unauthorized use. Certain conditions and limitations may apply.
The creditor and issuer of these cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc., and MasterCard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of MasterCard International Incorporated.
