Accessibility Statement

Accessible for everyone

Web accessibility means making a website usable and equally accessible for people with various disabilities. Our target for this website is full compliance with all relevant accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and utilizing the Accessible Rich Internet Applications (ARIA) specification where applicable.

To achieve and maintain this goal, we employ formal accessibility quality assurance through a website development firm on an ongoing basis.

City National Bank is committed to providing excellent service to all people regardless of ability. It is our goal to provide features on this website that prevent barriers for our users. City National Bank understands and is diligent in designing a well-organized website to help all users and visitors navigate through the information featured on its websites, and strives to comply with the online accessibility standards created by the World Wide Web Consortium (W3C). We welcome comments on how to improve accessibility for our visitors.

Limitations & Alternatives

Below is a description of known limitations and potential solutions. Please contact us if you observe an issue that has not been listed.

Files and documents

Most files and documents available for download via our website are not required for the operation of our website; they are duplicative of and/or ancillary to the native content and functionality. Where possible, we have attempted to provide files in reader-friendly PDF format with appropriate accessibility markup. If you encounter a document you need in a specific format, or with specific accessibility features, please let us know.

User-generated content

User-generated content (including but not limited to comments and images) may not be fully accessible, as we cannot ensure the quality of contributions.

Third-party code

Our website may link to (or embed portions of) external third-party websites. This could include video embeds, interactive maps, external forms, form Captcha fields, Javascript, iframes, or other code. Where possible, we use third-party services that follow accessibility best practices, fix any accessibility issues ourselves, or provide alternate/fallback functionality. If you encounter an issue with third-party code, please let us know.

Feedback & Support

As accessibility best practices continue to evolve, so do our efforts to monitor and improve our compliance. If you would like to request accessibility-related assistance or encounter any accessibility barriers on our site, please use one of the following methods to contact us:

• Online: Contact Us
• Customer Care Center: (888) 816-8064
• Operations Center Address: 25 Gatewater Road, Charleston, WV 25313