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Frequently Asked Questions About the Equifax Breach

I’ve been hearing about the Equifax breach in the news. What happened?

Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.

Was my information stolen?

If you have a credit report, there’s a good chance it was. Go to a special website set up by Equifax to find out: Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public wi-fi) when you submit sensitive data over the internet.

How can I protect myself?

  • Enroll in Equifax’s services. Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at
  • Monitor your credit reports.In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at You are entitled to one free report from each of the credit bureaus once per year. 
  • Monitor your bank accounts.We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online and mobile banking to keep a close eye on your accounts. 
  • Watch out for scams related to the breach. Do not trust e-mails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing e-mails.

Should I place a credit freeze on my files?

Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus.  A fraud alert puts a red flag on your credit report which requires businesses to take additional steps, such as contacting you by phone before opening a new account.

How do I contact the three major credit bureaus to place a freeze on my files?

Equifax: Call 800-349-9960 or visit its website.

Experian: Call 888-397-3742 or visit its website.

TransUnion: Call 888-909-8872 or visit its website.

Where can I get more information about the Equifax breach?

You can learn more directly from Equifax at You can also learn more by visiting the Federal Trade Commission’s web page on the breach at To learn more about how to protect yourself after a breach, visit


Security Resources

At City National Bank, we believe that banking security resources are essential for the effective delivery of our products and services. And we have no higher priority than the security and privacy of your personal and financial information. We value your trust and make every effort to protect your information while providing you with exceptional customer service. Our privacy policy explains the precautions we take to protect your personal and financial information.

City National is also concerned about internet banking security and wants to help you protect yourself from identity theft, email “phishing” and other crimes targeting consumers. The following information is provided to help you protect yourself from becoming a victim.

FDIC Consumer NewsCybersecurity Guide for Financial Institutions Cybersecurity Guide for Business 

Debit Card Fraud

Protecting our customers from debit card or ATM fraud requires constant monitoring. City’s fraud detection programs continually monitor our customers’ debit card transactions for suspicious activity. If potentially fraudulent transactions are taking place, the customer will be contacted immediately so that future fraud can be avoided.

Customers with a mobile number on file will receive a SMS/text message asking the customer to confirm if a suspicious transaction was authorized. They will see the number “33748” as the sender of the message on their mobile device. Landline customers will receive a direct call to confirm the transaction. If the customer confirms that the transaction was authorized, that will be noted and the customer can continue to use the card. If the transaction was not authorized or if the customer could not be reached in a timely fashion, the debit card will be blocked to prevent additional activity. If the cardholder does not respond after multiple attempts, a letter will be sent via U.S. mail.

If a debit card has been blocked, customers can contact our Fraud Detection service by calling 1-800-889-5280. As always, our Electronic Banking Support Center is available to assist at 888-816-8064.

So whether you’re concerned about debit card fraud or identity theft, you can count on City. We have the banking security resources available to help you protect your personal and financial information.

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