Security Center

We value your trust and make every effort to protect your personal and financial information while providing you with exceptional customer service. Our privacy policy explains the precautions we take to protect your information.

We’re also concerned about internet banking security and want to help you protect yourself from identity theft, email/text message “phishing” and other crimes targeting consumers. Here are a few resources to help you protect yourself.

Debit Card Fraud

Protecting our customers from debit card or ATM fraud requires constant monitoring. Our fraud detection programs continually monitor our customers’ debit card transactions for suspicious activity. If potentially fraudulent transactions take place, we will contact you.

Customers with a mobile number on file will receive a SMS/text message asking you to confirm if a suspicious transaction was authorized. You will see the number “33748” as the sender of the message on your mobile device. Landline customers will receive a direct call to confirm the transaction. If you confirm that the transaction was authorized, that will be noted, and you can continue to use the card. If the transaction was not authorized or if we can’t reach you in a timely fashion, the debit card will be blocked to prevent additional activity. If we can’t reach you after multiple attempts, a letter will be sent via U.S. mail.

If a debit card has been blocked, you can contact our Fraud Detection service by calling 855-961-1602. As always, our Customer Care Center is available to assist at 888-816-8064.

So, whether you’re concerned about debit card fraud or identity theft, you can count on City. We have the banking security resources available to help you protect your personal and financial information.