COVID-19 UPDATE: We are happy to serve you in our drive-thrus and by phone and digital channels. Our branch lobbies are open by appointment only until further notice. Click here to learn more. 

COVID-19 Coronavirus Information

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Branch availability and drive-thru access

The safety and well-being of our customers, employees and communities is of highest importance at City National Bank, and we are closely monitoring the evolving information related to the COVID-19 Coronavirus pandemic from national and state government authorities, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

City is open for business! However, in accordance with recommendations from government authorities, the CDC and the WHO, lobby hours are limited to appointment-only for the protection of customers and employees. We are happy to serve you in our drive-thrus during normal drive-thru hours, by phone and through all digital channels. To set up an appointment or speak to a banker, call your local branch.

The following branches, which do not offer drive-thru service, are temporarily closed: 
Branches located inside Walmart and Kroger stores
Kings Daughters Medical Center, Ashland, Ky. 
Downtown Cynthiana, Ky.

Try our digital banking channels

For your convenience and safety, we encourage the use of City’s digital banking channels, including online banking, mobile banking, telephone banking, Automated Teller Machines (ATMs), Interactive Teller Machines (ITMs) where available, direct deposit and online applications. For assistance, or to learn more about these services, please click any of the links above or call our Customer Care Center at 888-816-8064.

We’re here to help

We understand that these challenging times can sometimes cause financial difficulties, and we’re here to offer assistance. 

Consumer and mortgage loan payment deferral program
If illness or workplace interruption related to COVID-19 impact your ability to make loan payments, we offer payment deferral options. Call 1-800-598-2489 to discuss your needs with a City associate. 

Suspending late fees on consumer and mortgage loan payments 
We have suspended late fees on consumer and mortgage loan payments through April 30, 2020, and this suspension may be extended as we continue to monitor the pandemic.

No new repossessions 
We are not initiating any new repossession activities related to motor vehicles financed by City. This suspension will continue through April 30, 2020 and may be extended as we continue to monitor the pandemic.

No new foreclosures
We are not initiating any new residential foreclosure activity, unless required to do so by federal or government agencies. This suspension will continue through April 30, 2020 and may be extended as we continue to monitor the pandemic.

Assistance with Collections
If you have received a past-due notice for a loan payment or overdrawn account and would like to inquire about payment options, please call 1-800-598-2489.

Help for small business owners
The U.S. Small Business Administration has released a disaster relief assistance program for loan assistance. Additional information can be found at

Anything else?
Call your local branch to find out what your options may be.

Taking precautions

We take cleanliness and hygiene seriously all year round, but have recently ramped up efforts to help prevent the spread of germs. Our employees have been instructed to wash their hands frequently, use hand sanitizer in between hand washings and to stay home if they are not feeling well. We’re diligently following guidelines from the CDC and WHO on prevention, and strongly encourage customers to do the same.